If you’re new to AWS Portal we recommend starting here. If you’re new to Deadline we recommend starting here.

Render Output Not Coming Back

What Went Wrong

Output is not coming back from renders.

Figuring Out What Went Wrong

Check the Job Report

First check the job report to make sure it’s not an issue with the scene.

Check CloudWatch Logs

Go to CloudWatch

  1. Open the AWS Management Console.
  2. Go to Services > CloudWatch > Logs

Check the Central Asset Server Log

  1. Click the /thinkbox/S3BackedCache/central Log Group.
  2. The newest log will be at the top, click it.
  3. Check the log for any errors.

Check the Worker Asset Log

  1. Click the /thinkbox/S3BackedCache/slave Log Group.
  2. In the Filter field input the stack name.
  3. Select the Worker log of the machine not returning the output. It will have the instance id appended to the end of it.

Check the AWS Asset Server Log

Click here for how to find the AWS Portal Asset Server logs

Solutions

Check Output Paths in Job Report

Check the Job Report to make sure the output path is correct. Also make sure that if the output path is correct, it is also in one of your AWS Asset Server Root Directories.

Check File Roots

Check to make sure that your output path is in one of the AWS Asset Server Root Directories. You can check this by:

  1. Opening the Deadline Monitor.
  2. In Super User mode open the AWS Portal panel and login if necessary.
  3. Go to Tools > Configure Asset Server.
  4. Check to make sure that the output path is in the Root Directories field.
  5. If it isn’t either add it or change the output path to be in one of the Root Directories.

Check Mapped Drives

Ensure that your Mapped Drives are configured correctly. More reading on Mapped Drives here