Note
While AWS Portal can enable cloud rendering in Deadline 10, AWS Deadline Cloud is a newer offering that has been built specifically for the cloud. It is a fully managed service that does not require installation or maintenance of infrastructure (e.g., repository, database, or license server). Worker fleet auto-scaling, asset synching, and licensing are all managed natively within AWS by Deadline Cloud. See here for more information on Deadline Cloud and its capabilities.
Render Output Not Coming Back¶
What Went Wrong¶
Output is not coming back from renders.
Figuring Out What Went Wrong¶
Check the Job Report¶
First check the job report to make sure it’s not an issue with the scene.
Check CloudWatch Logs¶
Go to CloudWatch
Open the AWS Management Console.
Go to Services > CloudWatch > Logs
Check the Central Asset Server Log
Click the
/thinkbox/S3BackedCache/central
Log Group.The newest log will be at the top, click it.
Check the log for any errors.
Check the Worker Asset Log
Click the
/thinkbox/S3BackedCache/worker
Log Group.In the Filter field input the stack name.
Select the Worker log of the machine not returning the output. It will have the instance id appended to the end of it.
Check the AWS Asset Server Log
Click here for how to find the AWS Portal Asset Server logs
Solutions¶
Check Output Paths in Job Report¶
Check the Job Report to make sure the output path is correct. Also make sure that if the output path is correct, it is also in one of your AWS Asset Server Root Directories.
Check File Roots¶
Check to make sure that your output path is in one of the AWS Asset Server Root Directories. You can check this by:
Opening the Deadline Monitor.
In Power User mode open the AWS Portal panel and login if necessary.
Go to Tools > Configure Asset Server.
Check to make sure that the output path is in the
Root Directories
field.If it isn’t either add it or change the output path to be in one of the Root Directories.
Check Mapped Drives¶
Ensure that your Mapped Drives are configured correctly. More reading on Mapped Drives here