Deadline configuration error: An error occurred while trying to connect to the database

Problem:

If the Deadline Worker or Monitor cannot connect to the MongoDB database. You’ll see a dialog similar to this:

_images/dbconnect.png

Cause:

While this will prevent the Worker from starting, a failed database connection is not a Licensing error. The Database is where all of the Deadline information such as jobs, users, and Worker information is stored. The license server and the database are completely independent, which means the license server software has no interaction with the database server software or vice versa.

Solution:

Please follow the steps found in the Deadline FAQ.