Logs

FlexLM has 3 different versions of log type data sets available, the log file, the server status, and the server diagnostics. If you run your license server on Windows, these will all be available via LMTools. On Mac OS and Linux these can be accessed via a command line instruction.

Log File

By far the most helpful data set that we in support can get is the log file, as it will often tell us if any problems happened in the loading or running of the license server, and gives us information we have learned to look for in diagnosing recurring problems. If the installer was used to setup the license server, the log file is located in the install directory for the license server. The file will be called Thinkbox.log and as long as the license server has started at least once, it should have data that can help.

Server Status

The command to run a Server Status inquiry on all license servers on the network if you aren’t on Windows is:

lmutil lmstat -a

and should be run from the license server install directory. In Windows this would be in the Server Status tab of LMTools. You can find more about this command in these docs.

Server Diagnostics

This will scan for license servers, find out what features they have, and then try to check one out of each, then return that information. The command to obtain this information if you are not on Windows is:

lmutil lmdiag

and should be run from the license server install directory. This will return all licenses on the network, but like lmstat you can filter which results you get. On Windows this would be in the Server Diag tab of LMTools. You can find more about this command at ‘this page <http://media.3ds.com/support/simulia/public/flexlm108/EndUser/chap7.htm#wp911638>`_.