If you’re new to AWS Portal we recommend starting here. If you’re new to Deadline we recommend starting here.

Troubleshooting AWS Portal

In this section you will find some troubleshooting steps if you run into any problems while using AWS Portal. If you run into issues at any point that you cannot solve yourself feel free to contact Thinkbox support.

Common Problems

AWS Portal Server Installer Failed

AWS Portal Infrastructure Fails To Start

Spot Fleet Request Fails to Start

Workers Are Not Connecting

Job Report Says it Failed to Load Scene

Job Report Says it Failed to Checkout Third Party License

Render Output Not Coming Back

AWS Portal Log Locations

Connecting to an Infrastructure

Connecting to the AWS Portal Worker Instances

Versioning